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Establish and maintains custody of service treatment, inpatient, ambulatory procedure visits, and outpatient medical records according to regulatory guidelines and local policies.
Retrieve individual medical records from the terminal digit system for scheduled appointments, walk-in patients, and clinic personnel who need records for unscheduled and urgent appointments.
Use the Medical Record Tracking function for scanning records to the patients, appropriate clinics or back to the records room for a more effective retrieval system.
Determine the eligibility of new patients by checking identification card (ID), Defense Enrollment Eligibility Reporting System (DEERS), and pertinent regulations.
Interview and in-processes new patients, obtaining necessary identifying data for preparation of medical record and prepares required contents.
Register patients into CHCS, updating and correcting patient information, reviewing past and present patient appointment history.
Answer phone calls from staff, patients and/or public and greets visitors.
Compose and type correspondence including letters of transmittal, requests for medical records, letters furnishing medical information, and other correspondence concerning the disposition of patients and their medical records.
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