Job Description

Why Work With Us

At
Coos County Family Health Services (CCFHS), you’re more than part of a healthcare team—you’re part of a community. As a Federally Qualified Health Center serving Northern New Hampshire, we are dedicated to providing compassionate, high-quality care to everyone, regardless of their ability to pay. Our team members enjoy a supportive work environment, opportunities for professional growth, and the satisfaction of knowing their work directly impacts the lives of neighbors, friends, and families. Plus, as a CCFHS employee, you may be eligible for federal and state loan repayment programs, making this a career choice that is both rewarding and impactful.

Position Summary

We are seeking a compassionate and detail-oriented Clinical Support Staff member (Medical Assistant, LPN, or RN) to join our mission-driven team. You will play a vital role in delivering high-quality, culturally sensitive care to patients of all ages. This position requires strong clinical skills, excellent communication, and proficiency with computers and technology to ensure accurate documentation and efficient patient care coordination.

Key Responsibilities

Clinical Support

• Prepare patients for visits, including obtaining vital signs, medical history, and health screenings.
• Assist providers with examinations, procedures, and treatments within scope of practice.
• Administer immunizations and medications per licensure and standing orders.
• Collect and process laboratory specimens and perform point-of-care testing.
• Maintain exam rooms, clinical equipment, and supplies in a clean and organized manner.

Care Coordination & Documentation

• Accurately enter patient data, visit notes, and orders in the electronic health record (EHR) following organizational and regulatory standards.
• Assist with care coordination, patient follow-up, and outreach for preventive and chronic care needs.
• Provide patient education regarding medications, treatments, and self-care.
• Use technology tools for scheduling, secure messaging, and patient reminders.

Team Collaboration & Quality Improvement

• Work collaboratively with medical, behavioral health, and dental teams to ensure coordinated, patient-centered care.
• Participate in quality improvement activities, safety initiatives, and compliance programs.
• Follow infection control protocols and maintain strict patient confidentiality in accordance with HIPAA.

Qualifications

Required:

• Current certification/licensure in New Hampshire:
  • MA: Medical Assistant Certification or equivalent experience preferred
  • LPN: Active NH LPN license in good standing
  • RN: Active NH RN license in good standing
• Current CPR/BLS certification.
• Strong computer and technology skills, including proficiency with electronic health records, Microsoft Office, and basic troubleshooting.
• Excellent communication, organization, and time management skills.
• Commitment to serving diverse and underserved populations in a community health setting.

Preferred/Bonus:

• Prior experience with AthenaOne electronic health record.
• Experience in a primary care, community health, or FQHC environment.
• Bilingual skills in English and [Language] a plus.

Working Conditions

• Standard clinical setting with possible exposure to infectious diseases and bodily fluids.
• Requires standing, walking, and occasional lifting of up to 25 lbs.
• May require occasional evening or weekend shifts.

Benefits

• Competitive pay based on licensure and experience.
• Health, dental, and vision insurance.
• Retirement plan with employer contribution.
• Paid time off, holidays, and continuing education opportunities.
• Eligibility for federal and state loan repayment programs (NHSC, State Loan Repayment) for qualifying candidates.

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